Refunds, Cancellation & Delivery
Last updated September 4, 2026
Shot Caddy Pro is a digital subscription, sold with one-time AI credit packs. This policy explains how it is delivered, how to cancel, and when we refund.
Which purchases this policy covers
This policy applies to purchases made on this website, through our Merchant of Record, Stripe. A subscription or credit pack bought inside the mobile app is sold by Apple or Google under their own terms: it is managed in your App Store or Google Play subscription settings, and any refund for it is theirs to grant, not ours. We cannot refund a charge we did not take. If you are not sure which you have, check whether your receipt came from Stripe or from Apple or Google.
Delivery and fulfilment
Shot Caddy is delivered digitally and instantly. As soon as your payment is confirmed, your plan or AI credit pack is activated on your Shot Caddy account and unlocks in the app on every device you are signed in on, and your receipt and invoice are emailed at the same time. No physical product is sold, nothing is shipped, and there are no delivery charges, delivery times or shipping destinations. If it has not unlocked within a few minutes of payment, email support@shotcaddy.com and we will fix it.
Free trial
Every new subscription starts with a 7-day free trial. A payment method is collected when the trial starts. No charge is taken until the trial ends. If you cancel before the trial ends, you are not charged and your subscription does not begin. If you do not cancel, your selected plan is charged automatically at the end of the 7-day trial and your subscription starts. One free trial per customer.
Refund window
If Shot Caddy is not right for you, contact us within 14 days of a charge and we will refund it in full. This applies to a first charge and to renewal charges, monthly or yearly, alike. A credit pack is refundable within the same window if you have not spent credits from it. Refunds are returned to the original payment method, normally within five to ten business days once Stripe processes them. Because no physical goods are involved, there is nothing to return or ship back.
How to cancel
Cancel from the subscription screen inside the app, or use the manage-subscription link in the receipt email. Cancelling stops future renewals immediately; your plan stays active until the end of the period you already paid for, and no proration is applied to the unused remainder unless you also request a refund under the window above. An Apple or Google Play subscription must be cancelled in that store's subscription settings — deleting the app does not cancel it.
How to request a refund
Email support@shotcaddy.com from the address on your account, with the order or receipt number from Stripe. We reply within 2 business days. You may also contact Stripe directly as the seller of record.
What happens to your data
Nothing is deleted when you cancel or receive a refund. Your account reverts to the free tier, which means records beyond the free tier's caps are hidden rather than erased — they reappear in full the moment you resubscribe. Your logbook also remains on your device, and you can export your full database at any time, on any tier, including after cancelling. If you want your account and synced data deleted outright, say so in your email and we will remove it. See the Privacy Policy for what is stored where.
Exceptions
We may decline refunds where there is evidence of abuse, such as repeated subscribe-and-refund cycles on the same account or payment method.